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Synivo ("We", "Us", "Our", or "Synivo") is a digital studio committed to protecting Your privacy while providing web development, mobile app development, UI/UX design, digital marketing, and related services ("Services"). This Privacy Policy explains how We collect, use, disclose, and safeguard Your information when You visit Our website at synivo.tech ("Website").
By using Our Website or submitting information through Our contact forms, You consent to the collection and use of Your information as described in this Privacy Policy. If You do not agree with this policy, please do not use Our Website.
When You submit an enquiry through Our contact form, We collect: Your full name, email address, the services You are interested in (selected from Our service categories), and any additional requests or project details You choose to share with Us.
When You visit Our Website, We automatically collect certain information including Your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other usage statistics through Google Analytics.
We store Your cookie preferences in Your browser's local storage to remember Your choices regarding analytics, marketing, and functional cookies.
We use the information You submit through Our contact form to respond to Your enquiries, provide quotes for services, and follow up on potential projects.
We use analytics data to understand how visitors use Our Website, identify popular content, and improve the user experience.
We may use Your email address to send You information about Our Services, respond to Your questions, or notify You of changes to Our terms or policies.
We analyse aggregated, non-identifying information to understand usage trends, evaluate the effectiveness of Our marketing efforts, and make business decisions.
We use the following third-party services to operate Our Website. These providers may have access to Your information only to perform specific tasks on Our behalf:
We use Mailgun to process and deliver emails from Our contact form. When You submit an enquiry, Your name, email address, selected services, and message are transmitted through Mailgun's servers. Mailgun's privacy policy can be found at https://www.mailgun.com/legal/privacy-policy/.
We use Google Analytics to collect and analyse Website usage data. Google may store this data on servers in the United States. See the 'Google Analytics' section below for more details.
We use Google Places API to display customer reviews from Google. This service does not collect any personal information from Our Website visitors.
We do not sell, trade, or rent Your personal information to third parties. We may share Your information in the following circumstances:
We share information with third-party service providers (such as Mailgun and Google) who assist Us in operating Our Website and conducting Our business, subject to confidentiality obligations.
We may disclose Your information if required by law, court order, or governmental regulation, or if We believe disclosure is necessary to protect Our rights, Your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, Your information may be transferred as part of that transaction. We will notify You of any such change.
We use cookies and similar technologies to enhance Your browsing experience. When You first visit Our Website, You will see a cookie consent banner that allows You to choose which types of cookies You accept.
Essential cookies required for the Website to function properly. These cannot be disabled and include cookies that remember Your cookie preferences.
These cookies help Us understand how visitors interact with Our Website by collecting information about pages visited, time spent, and navigation patterns. We use Google Analytics for this purpose.
These cookies are used to track ad performance and deliver relevant advertisements. You can opt out of these through Our cookie preferences.
These cookies enable enhanced functionality and personalisation features, such as remembering Your preferences.
You can manage Your cookie preferences at any time by clearing Your browser's local storage and revisiting Our Website, or by adjusting Your browser settings.
Our Website uses Google Analytics 4, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses cookies to help Us analyse how users interact with the Website.
Google Analytics collects information such as how often users visit the Website, what pages they visit, how long they stay, what devices and browsers they use, their approximate geographic location, and general demographic and interest data.
We have configured Google Analytics to automatically delete user and event data after 26 months.
You can opt out of Google Analytics by: (1) declining analytics cookies in Our cookie consent banner, (2) installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout, or (3) adjusting Your browser cookie settings.
Google may use collected data in accordance with their Privacy Policy at https://policies.google.com/privacy.
We implement appropriate technical and organisational security measures to protect Your personal information from accidental loss, unauthorised access, alteration, or disclosure. These measures include secure HTTPS connections, data encryption, and limited access controls.
However, no method of transmission over the Internet or electronic storage is 100% secure. While We strive to protect Your information, We cannot guarantee absolute security.
We retain Your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Contact form submissions are retained for the duration of any business relationship and a reasonable period thereafter. Analytics data is retained for 26 months before automatic deletion.
If You request deletion of Your personal information, We will delete or anonymise it within a reasonable timeframe, unless We are required to retain it for legal purposes. This is Your "right to be forgotten".
Depending on Your location, You may have certain rights under applicable data protection laws, including:
1. The right to access and obtain a copy of Your personal information
2. The right to rectification (correction) of inaccurate data
3. The right to erasure (deletion) of Your personal information
4. The right to restrict processing of Your personal information
5. The right to data portability
6. The right to withdraw consent at any time
To exercise any of these rights, please contact Us at hello@synivo.tech. We will respond to Your request within 30 days.
Your information may be transferred to and processed in countries other than Your own, including the United States (where Google's servers are located) and other countries where Our service providers operate.
These countries may have data protection laws that differ from Your country. By using Our Website, You consent to the transfer of Your information to these countries. We ensure appropriate safeguards are in place to protect Your information in accordance with this Privacy Policy.
Our Website and Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If You are a parent or guardian and believe Your child has provided Us with personal information, please contact Us and We will delete such information.
We may update this Privacy Policy from time to time to reflect changes in Our practices or legal requirements. We will notify You of any material changes by updating the "Last Updated" date at the top of this policy. We encourage You to review this Privacy Policy periodically.
If You have questions, concerns, or requests regarding this Privacy Policy or Our data practices, please contact Us at:
Email: hello@synivo.tech
Synivo Digital Studio, Tambo Court, Collingwood Park, Brisbane, QLD 4301, Australia
We will respond to Your enquiry within a reasonable timeframe and work to address any concerns You may have.