Privacy Policy & Data Protection

Synivo ("We", "Us", "Our", or "Synivo") is a digital studio committed to protecting Your privacy while providing AI/ML solutions, web development, mobile app development, UI/UX design, digital marketing, and related services ("Services"). This Privacy Policy explains how We collect, use, disclose, and safeguard Your information when You visit Our authorized websites at synivo.tech and synivo.com.au ("Website").

By using Our Website or submitting information through Our contact forms, You consent to the collection and use of Your information as described in this Privacy Policy. If You do not agree with this policy, please do not use Our Website.

Official Synivo Properties:

This Privacy Policy and all authentic Synivo digital operations apply exclusively to the official properties owned and operated by Synivo Digital Studio (ABN: 75348016467). Our verified domains are:

• https://synivo.tech (Primary Website)
• https://synivo.com.au (Official Australian Domain)

Unauthorized & Lookalike Domains Warning:

Synivo does not own, manage, or endorse third-party domains (including synivo.com, synivo.co.in, synivo.org, or any other unauthorized top-level domains). Any third-party domain hosting a mirror, scrape, or clone of our website, code, or branding is fraudulent and unaffiliated with Synivo. We assume no liability or responsibility for personal data, communications, or transactions submitted on unauthorized domains.

Personal Information You Provide:

When You submit an enquiry through Our contact form, We collect: Your full name, email address, the services You are interested in (selected from Our service categories), and any additional requests or project details You choose to share with Us.

Automatically Collected Information:

When You visit Our Website, We automatically collect certain information including Your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other usage statistics through Google Analytics.

Cookie Consent Preferences:

We store Your cookie preferences in Your browser's local storage to remember Your choices regarding analytics, marketing, and functional cookies.

To Respond to Enquiries:

We use the information You submit through Our contact form to respond to Your enquiries, provide quotes for services, and follow up on potential projects.

To Improve Our Website:

We use analytics data to understand how visitors use Our Website, identify popular content, and improve the user experience.

To Communicate With You:

We may use Your email address to send You information about Our Services, respond to Your questions, or notify You of changes to Our terms or policies.

For Business Analysis:

We analyse aggregated, non-identifying information to understand usage trends, evaluate the effectiveness of Our marketing efforts, and make business decisions.

We use the following third-party services to operate Our Website. These providers may have access to Your information only to perform specific tasks on Our behalf:

Mailgun:

We use Mailgun to process and deliver emails from Our contact form. When You submit an enquiry, Your name, email address, selected services, and message are transmitted through Mailgun's servers.

Google Analytics:

We use Google Analytics to collect and analyse Website usage data. Google may store this data on servers in the United States. See the 'Google Analytics' section below for more details.

Google Places API:

We use Google Places API to display customer reviews from Google. This service does not collect any personal information from Our Website visitors.

Our Website uses Google API Services, specifically the Google Places API and Google Analytics. This section describes how We access, use, store, and share data obtained through these Google API Services.

Data Accessed Through Google API Services:

We access publicly available business review data (reviewer display names, review text, ratings, and profile photos) through the Google Places API to display customer reviews on Our Website. We also use Google Analytics to collect anonymised Website usage data such as page views, session duration, device information, and approximate geographic location.

How We Use Google API Data:

Data obtained from Google Places API is used solely to display customer reviews and ratings on Our Website. Google Analytics data is used solely to analyse Website traffic, understand user behaviour, and improve Our Website experience. We do not use data obtained from Google API Services for any purpose other than providing and improving the features described in this Privacy Policy.

Storage and Retention of Google API Data:

Google Places API review data is cached on Our servers for up to one hour to reduce redundant API calls, after which it is refreshed from Google. We do not permanently store Google Places API data beyond this temporary cache. Google Analytics data is retained for 26 months before automatic deletion, as configured in Our Google Analytics settings.

Sharing of Google API Data:

We do not share, transfer, or disclose data obtained from Google API Services to any third parties, except as required by law or as necessary to protect Our rights. Google API data is not used for advertising, sold to data brokers, or combined with data from other sources for profiling purposes.

Google API Services User Data Policy Compliance:

Our use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We do not sell, trade, or rent Your personal information to third parties. We may share Your information in the following circumstances:

Service Providers:

We share information with third-party service providers (such as Mailgun and Google) who assist Us in operating Our Website and conducting Our business, subject to confidentiality obligations.

Legal Requirements:

We may disclose Your information if required by law, court order, or governmental regulation, or if We believe disclosure is necessary to protect Our rights, Your safety, or the safety of others.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, Your information may be transferred as part of that transaction. We will notify You of any such change.

We use cookies and similar technologies to enhance Your browsing experience. When You first visit Our Website, You will see a cookie consent banner that allows You to choose which types of cookies You accept.

Necessary Cookies:

Essential cookies required for the Website to function properly. These cannot be disabled and include cookies that remember Your cookie preferences.

Analytics Cookies:

These cookies help Us understand how visitors interact with Our Website by collecting information about pages visited, time spent, and navigation patterns. We use Google Analytics for this purpose.

Marketing Cookies:

These cookies are used to track ad performance and deliver relevant advertisements. You can opt out of these through Our cookie preferences.

Functional Cookies:

These cookies enable enhanced functionality and personalisation features, such as remembering Your preferences.

Managing Cookie Preferences:

You can manage Your cookie preferences at any time by clearing Your browser's local storage and revisiting Our Website, or by adjusting Your browser settings.

Our Website uses Google Analytics 4, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses cookies to help Us analyse how users interact with the Website.

What Google Analytics Collects:

Google Analytics collects information such as how often users visit the Website, what pages they visit, how long they stay, what devices and browsers they use, their approximate geographic location, and general demographic and interest data.

Data Retention:

We have configured Google Analytics to automatically delete user and event data after 26 months.

Your Control:

You can opt out of Google Analytics by: (1) declining analytics cookies in Our cookie consent banner, (2) installing the Google Analytics Opt-out Browser Add-on, or (3) adjusting Your browser cookie settings.

Google may use collected data in accordance with their Privacy Policy.

We implement appropriate technical and organisational security measures to protect Your personal information from accidental loss, unauthorised access, alteration, or disclosure. These measures include secure HTTPS connections, data encryption, and limited access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While We strive to protect Your information, We cannot guarantee absolute security.

We retain Your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Contact form submissions are retained for the duration of any business relationship and a reasonable period thereafter. Analytics data is retained for 26 months before automatic deletion.

Right to be Forgotten:

If You request deletion of Your personal information, We will delete or anonymise it within a reasonable timeframe, unless We are required to retain it for legal purposes.

Depending on Your location, You may have certain rights under applicable data protection laws, including:

• The right to access and obtain a copy of Your personal information
• The right to rectification (correction) of inaccurate data
• The right to erasure (deletion) of Your personal information
• The right to restrict processing of Your personal information
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please email Us at hello@synivo.tech. We will respond to Your request within 30 days.

Your information may be transferred to and processed in countries other than Your own, including the United States (where Google's servers are located) and other countries where Our service providers operate.

These countries may have data protection laws that differ from Your country. By using Our Website, You consent to the transfer of Your information to these countries. We ensure appropriate safeguards are in place to protect Your information in accordance with this Privacy Policy.

Our Website and Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If You are a parent or guardian and believe Your child has provided Us with personal information, please contact Us and We will delete such information.

Changes to This Policy:

We may update this Privacy Policy from time to time to reflect changes in Our practices or legal requirements. We will notify You of any material changes by updating the "Last Updated" date at the top of this policy. We encourage You to review this Privacy Policy periodically.

Contact Us:

If You have questions, concerns, or requests regarding this Privacy Policy or Our data practices, please contact Us at hello@synivo.tech. We will respond to Your enquiry within a reasonable timeframe.